All our magical treasures are lovingly packed to ship to you but sometimes things can go wrong. If you believe an item is faulty, then please click here to start your returns process, within 14 days of receipt of your order.
We will always ask for photos so that we can understand the issue, and in some instances, we may need to collect the item from you for inspection. If deemed faulty we will arrange for a replacement or refund to be sent to you.