RETURNS

If for any reason you are not completely satisfied with your online purchase, you may return it for a refund, as long as it meets our returns policy as listed below. We are pleased to offer free returns to all our UK and USA customers. Please note we are unable to offer refunds for Blinds unles...

We operate a 28 day returns policy from when you receive your order.  To create your return please click here. You have 14 days from the date of receipt of your order to advise us of your intention to return your items, and a total of 28 days from the date of receipt to send your items back to u...

To start your returns process please click here

We are unable to accept returns on blinds unless faulty, as these are made to order items. We advise ordering fabric samples to make sure you are happy before purchasing. We highly recommend that you use our blind measuring guide, please click the link here, before you place your order. Our refu...

Customers will receive a notification of delivery to our warehouse through our returns portal. Once received to our warehouse, your return will then be thoroughly inspected, in accordance with our returns policy. This process can take 5-10 working days. Once inspected, you will receive an email ...

We accept returns on curtains within 28 days of receipt, providing they are unused and in the original packaging. We are unable to accept returns of curtains if the strings on the curtain tape have been pulled. Please click here to start your return process.

We always recommend purchasing samples of fabrics before going ahead with orders of meterage, to make sure you are completely happy with the fabric and true colour. Samples cannot be returned unless faulty. As fabrics are cut to order, we do not accept back any fabric orders under 5m in length u...

All our magical treasures are lovingly packed to ship to you but sometimes things can go wrong. If you believe an item is faulty, then please click here to start your returns process, within 14 days of receipt of your order. We will always ask for photos so that we can understand the issue, and ...

We offer a 28-day money back guarantee for our furniture pieces if it complies with our returns policy. If you purchase a piece of furniture from us and then decide for any reason it’s not right for you, we will arrange its collection and provide you with a full refund. You have 14 days to advise...

If you think you are eligible for a gift card return you will need to contact info@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days. We will also require your Emma J Shipley order number.

Please contact info@emmajshipley.com if you are unsure about your gift return. If the item(s) was marked as gift when purchased and shipped directly to you, you’ll receive an EJS gift card for the value of your return. Once the return item is received, a gift card will be issued to you via email...

For lampshade returns you will need to contact info@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days of receipt.

Sale items can be returned for a refund if they comply with our returns policy – your sale refund will be to the value of the amount paid at the time of your order.

We always recommend purchasing samples of wallpapers before going ahead with orders of rolls, to make sure you are completely happy with the design and true colour. Samples cannot be returned unless faulty. As per our returns policy, we ask that you inform us within 14 days of receipt of your or...