We operate a 28 day returns policy from when you receive your order. To create your return please click here.
You have 14 days from the date of receipt of your order to advise us of your intention to return your items, and a total of 28 days from the date of receipt to send your items back to us. If 14 days have passed since the receipt of your purchase and you have not notified us of your intention to return, unfortunately we are unable to offer you a refund.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are unsure as to whether you can return an item, please contact info@emmajshipley.com
Once goods are received back to us, they will be checked and, if they meet our returns policy, a refund will be issued.
Order shipping costs are non-refundable.
For returns within the UK and USA, we are pleased to offer free returns. Outside of the UK and USA, you will be responsible for paying for your own shipping costs for returning your item. We suggest using a tracked or recorded delivery service and retaining proof of return. You will be liable if your return is lost or damaged in transit.
Customers have a maximum of 60 days from the order date to inform us of an undelivered order. Beyond this time, we are no longer able to track your order.
If you are returning orders outside of the UK, please clearly mark ‘BRITISH RETURN GOODS’ on the description to avoid paying any unnecessary charges.
All items returned in accordance with our returns policy will be credited to the original payment method or store credit.
Please note that refunds may take up to 10 working days from receipt of goods to appear in your account, depending on your card issuer.