Welcome to the Emma J Shipley Help Site

• WHERE ARE YOU BASED?

• Can I make cancel or make changes to my order once it is placed?
• Discounts, Codes and Vouchers
• How can I find out when an item is back in stock?
• How can I keep up to date with all EJS news?
• Pay Later with Klarna

• Can you speed up my delivery?
• Do you deliver to PO boxes?
• Do you ship to my country?
• How long will it take for my Emma J Shipley order to arrive?
• I've received my order but I think it is faulty, what do I do?
• What’s your returns policy?

• Shipping Information
• 🇬🇧 UK
• 🇺🇸 USA
• 🇪🇺 EUROPE - EU
• 🇨🇭 EUROPE - NON-EU
• 🇨🇦 CANADA
• 🇦🇺 AUSTRALIA & 🇳🇿 NEW ZEALAND

See all articles in DELIVERY →

• Returns Information
• General Returns
• Returns Portal
• Blinds Returns
• Refunds
• Curtain Returns
• Fabric Returns

See all articles in RETURNS →

• Can I cancel my Made-to-Order item?
• Made-To-Order Items
• My item has arrived and is wrong, what can I do?

• Pre-Order Items

• Are pillows included when buying a duvet?
• Which size duvet cover do I need?

• How long will it take for my order of Blinds to arrive?
• How to Measure for your new Roller Blinds
• What are the minimum and maximum sizes you can make?

• How long will it take for my Chair order to arrive?

• Ready Made Curtains Guide

• Wallpaper Guide
• Can I order fabric or wallpaper samples?
• Can I order less than a metre of fabric?
• Do you offer fire treatment for your fabrics?
• How long will it take for my Fabric/Wallpaper order to arrive?
• How many rolls of wallpaper do I need?
• How much fabric will I need?

See all articles in FABRIC & WALLPAPER →

• Can a recipient return their gift?
• Can I send an order as a gift?
• How can I order a gift card?

• Can I order a custom size Lampshade?
• How long will it take for my Lampshade order to arrive?
• Which Lampshade fitting do I need?

• Does Emma take private commissions?
• How are the designs created?
• How are the designs transferred to fabrics?
• Where does Emma find her inspiration?

• Where are the collections made?

• Trade and Wholesale
• Stockists

• Story
• Our Values
• Giving Back to Nature
• Sustainability

• Where can I buy Emma J Shipley pieces?